Terms of Business

At Claris Dental, we are committed to providing the highest standard of care for our patients. An important part of this commitment is working in partnership with you, which allows us to understand your needs and provide care tailored specifically to you. Below, we outline our responsibilities to you, as well as your role in supporting your care.

Non-Refundable Deposits:
Deposits are required at the time of booking your dental or hygiene appointment. These are based on the length of clinical time — for example, £30 for 30 minutes, £60 for 60 minutes, and so on. If you need to cancel, please give us as much notice as possible. Cancellations made with less than 24 hours notice will result in your deposit being non-refundable. If you cancel or
reschedule with more than 24 hours notice, your deposit will be held on your account and can be used to secure your next appointment. If you prefer a refund, this can be arranged in person only.

Treatment Plans:
Our dentist can provide you with a full range of treatment, including cosmetic dentistry for you. After a thorough clinical examination, your dentist will describe the treatment that he or she recommends and prepare an estimate of its costs. If any alternative treatments are available, they will be outlined to you. We will give you a full explanation of any proposed treatment. please do not hesitate to ask any questions. we want to be sure you are fully understand and agree with the proposed treatment.

 

Most treatments are needed to remove disease. To maintain oral health and prevent dental disease you need to follow the advice your dentist or hygienist may give you - treatment related. Looking after your teeth and mouth is very important in your dental care. In fact, your home care plays the most important role in preventing future dental disease. This will help you keep and attractive smile, eat and chew in comfort and will minimise the need for future treatment. If you do not understand your part in your care, please ask for an explanation.
 

We encourage you to attend regularly for routine examinations appointments. When there is a period where you have not attended on a regular basis, we will need to allocate more time for your check up and therefore the fees will reflect this. A written estimate and treatment plan will be provided for treatment, this will be valid for three months only. After this, you may require a new check up to see if the treatment is still suitable.

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Appointment Times
We provide a range of appointment times for our patients, including Saturday appointments. If you need to cancel your appointment, please give us as much notice as possible to allow the appointment to be offered to another patient. Appointments that are cancelled with less than 24hours notice will result in your deposit being non-refundable. For full details of our cancellation policy, please visit our website.
 

Confidentiality
We take great care to ensure that our patient records are maintained in strict confidence. We have confidentiality, data protection and date security policies. Should you wish to have further information, please ask the reception team.
 

Paying for your dental care
We offer a range of ways to pay for your dental care. We accept both cash and card payments - including American Express. We do not accept Cheques. We have two membership plans available to help you spread the cost of your examination and hygiene visits for the year. For more information on this, please visit our website or call one of our reception team.
 

Payments are to be made in stages at each appointment, unless you choose to pay in full, upfront. Many patients prefer to pay in advance for more complex treatments, such as extractions or root canal procedures, as this allows them to leave immediately afterwards without needing to speak or settle their bill while still under anaesthetic. Payments for treatment under sedation and for dental implants, is due before the appointment.

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Cancellations, Failed and Missed Appointments Policy
We aim to provide all of our patients with the best possible service and to achieve this we need your cooperation. It is inevitable that sometimes you may need to cancel or rearrange your dental appointments. We would ask patients to give 24hrs notice when cancelling an appointment so we have the opportunity to offer it to someone else although we do understand that during an emergency this is not always possible. Non-attendance and cancellations at short notice without a valid reason deprive other patients of our services.

 

Appointments are often wasted when people do not attend. These appointments could have been used by other patients. The first time a patient fails to attend a booked appointment we will attempt a call and/or send an e-mail reminding them that in future they must cancel appointments if they are unable to attend. After a second missed appointment, patients will be advised that future bookings will require full payment in advance. Deposits will be non-refundable.

 

An appointment is considered to have been broken if any of the following occur:

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• The patient fails to show up for the appointment

• The patient appears more than 10 minutes late for a scheduled appointment however it is the clinicians discretion

• The patient calls to cancel an appointment with too little advance notice to allow that appointment time to be rescheduled with another patient (24 hours will be considered to be the minimum time necessary to avoid a broken appointment)

Patients who wish to cancel dental appointments must do so a minimum of 24 hours in advance of their scheduled appointment. If less notice is given without a valid excuse, the appointment will be considered to have been broken.
 

Cancellations due to illness
If you are showing symptoms of a stomach bug or a respiratory illness, including COVID, please let us know so we can rearrange your appointment for when you are feeling better. This also helps to keep our staff and other patients safe. The normal cancellation period will not apply in these circumstances.